Your Questions, Answered

Call (02) 9538 7356 or send the online enquiry from our contact page, and we'll confirm a time that works. A real person answers, not a call centre, and books straight into the diary rather than a hold queue.

We work to a simple rule: often same or next day for standard bookings, depending on what's already on for that week. A genuine emergency skips that queue and gets an immediate call back.

We're in Wahroonga most weeks, so a call-out here isn't a special trip. Exact arrival time depends on where the rostered electrician already is, and we'll call ahead if that changes.

Sparking points, a burning smell, exposed wiring or the power out with no obvious cause all count as a genuine emergency. If you're not sure, call (02) 9538 7356 and we'll help you work out how urgent it is.

Yes, every quote is free, and there's no call-out fee just to have a look and price the job. Nothing changes hands until you've signed off on a fixed price in writing.

We don't charge by the hour, so you get a fixed written price before we start rather than a running meter. That price covers labour, materials, GST, testing and the compliance paperwork.

Not once you've accepted the quote, even if it ends up taking more time on site than expected. If something genuinely unexpected turns up once we're into the job, we stop, explain it and re-quote before going further.

Payment happens on completion, once you've checked the work and you're satisfied, against the price we locked in before we started. There's nothing extra added for travel, parking or admin beyond what's already on that written quote.

Wahroonga's character peaked in the 1920s and 1930s, and a lot of that Federation, Arts and Crafts and Colonial Revival housing is still standing on its original garden blocks. We see the wiring and switchboards that era left behind on a regular basis.

Plenty of what we do here is in Federation-era homes, so we're used to fitting modern wiring and switchboards without disturbing the period features. We also handle strata jobs in the local unit blocks, where owners corporation approval is usually the bigger hurdle than the electrical work.

Yes, from a full rewire on an older renovation through to fit-out on a brand-new build. Housing here spans pre-1940s originals through to homes built in the last couple of decades, so both ends of the job are familiar.

Wahroonga, plus Turramurra, Hornsby, Normanhurst, Waitara, Pymble and St Ives. If you're close to any of those and not sure, just give us a call and we'll confirm.

Yes, we hold NSW Electrical Contractor Licence #452529C, we're a Master Electricians Australia member, and we're fully insured. Licence #452529C can be looked up any time at verify.licence.nsw.gov.au if you want to double check it yourself.

It's the paperwork that proves notifiable electrical work meets AS/NZS 3000 and has been lodged with NSW Fair Trading. It's issued automatically as part of the job whenever one's required, so you're not the one following it up.

No, DIY electrical work is illegal in NSW no matter how small the job looks. Only a licensed electrician can legally carry it out, both for your safety and to stay within the law.

A safety switch (RCD) monitors the current and trips the circuit almost instantly the moment something leaks to earth, which is what stops a shock becoming fatal. NSW rules call for a safety switch on every circuit, and plenty of older Wahroonga homes were wired well before that became standard.